This article provides troubleshooting tips for common User Management issues and explains how to get help if you need additional support.
Most User Management tasks in Big Think+ are straightforward, but issues can occasionally come up, especially when dealing with large groups or complex permission setups. Below are some common challenges and how to resolve them.
I can’t resend an invitation
You may be trying to resend an invite to a user whose access has expired.
Try this:
- Edit the user’s record to update the expiration date, then resend the invite.
My bulk upload failed
This usually happens due to formatting issues in the CSV file.
Try this:
- Make sure all column headers match the sample CSV exactly.
- Check that all email addresses are valid and correctly formatted.
- If you’re updating existing users, make sure the email matches their current record in the system.
A user didn’t receive their invitation
The invitation email may have gone to spam or been blocked by a firewall.
Try this:
- Ask the user to check their spam or junk folder.
- Resend the invitation from the dashboard.
- Confirm the email address was entered correctly.
- Work with your IT team to whitelist *@bigthink.com email addresses.
I don’t have access to User Management
You might not have the right permissions, or User Management may not be enabled for your organization.
Try this:
- Contact your internal admin to confirm your role includes Manage Users.
Need additional help?
If you’ve tried the solutions above and are still having trouble:
- Contact your internal Big Think+ admin or learning manager.
- Reach out to Big Think+ Partner Services at partnerservices@bigthink.com for further support.